Customer FAQ

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Customer FAQ

How will my item be sent?

At the checkout there is a section regarding delivery which will state which service your item will be despatched on. Most of our items are sent out using Parcelforce, the UK's leading Courier company. Smaller items will be posted with Royal Mail, using their First or Second Class service and our Large Electrical Appliances are sent via a Specialist 2 Man In-Home Delivery Team. Please see the Delivery section for further details

PLEASE NOTE OUR COURIERS REQUIRE ITEMS TO BE SIGNED FOR.

When will you send my item?

Your item will normally be dispatched the next working day after we receive cleared payment. We will send an email when your item has been dispatched. We dispatch items from Monday to Friday, but not at weekends or on Bank Holidays. For Large Electrical Appliances youwill be contacted by our Specialist Delivery Team for a suitable time slot.

Can i choose when my item is delivered?

With the exception of our Specialist In-Home Delivery for Large Electrical Appliances unfortunately not. All our couriers will attempt delivery within the relevant timescale, and unfortunately it is not possible to specify a morning or afternoon delivery slot.

What happens if i am out when the courier tries to deliver?

This depends which courier is used. If there is no-one in to sign for the item:

Royal Mail will usually leave a card and return the item to their depot. You can then collect the item from their depot for 1 week after attempted delivery, before they return it to us. Occasionally Royal Mail may leave the item with a neighbour. Please Note it can take up to 2 months for undelivered items to be processed through Royal Mails system and delivered back to us. To re-send items returned to us, we would require postage costs to be paid again.

Parcelforce will try again the next working day, and if they still cannot deliver it, they will leave a card and return it to their depot. You can then contact them to arrange re-delivery or collection from their depot. Parcelforce may also either leave the item with a neighbour, or at your local Post Office.

Can I get my item delivered to a different address, e.g. a work address?

When you complete the checkout process on your item you will specify your billing and shipping addresses. Delivery will almost always be to the cardholder billing address for the prevention of fraud.

Do you deliver outside of the UK?

We currently only ship to the UK

Can my item be delivered at the weekend?

Royal Mail items can be delivered at any time Royal Mail normally deliver post. Unfortunately courier or specialist delivery items cannot be delivered at weekends or on Bank Holidays.

Do you discount postage if I buy more than one item?

Your postage will automatically calculate based on your purchased at the checkout

What happens if delivery takes longer than expected?

First of all check that payment has been received by us. If your Paypal account is Uncleared, Paypal will send the money as an E-cheque, which can take up to 10 days to clear into our account. Check that the courier hasn't already tried to deliver the item, as it may be held at their depot. If the item was sent with Parcelforce they will have emailed a tracking number to you, which you can use to track the item on their website. If you are still concerned, please email us at sales@bestpricehotdeals.com We will then contact our couriers and do everything possible to determine when you can expect the item.

General FAQ

How can I Pay for my item?

We accept payment by: All major Credit Cards (except AMEX / Diners) , Paypal, Cheque / Postal Order and Bank Transfers

Where do I send Payment?

All cheques and Postal Orders must be made payable to BestpriceHotdeals Limited and sent to:

Bestpricehotdeals Limited
Unit 1 Townfoot Industrial Estate
Brampton
Cumbria
CA8 1SW

Please remember to write your order number on the reverse of the cheque so that we know what the payment relates to. This can be found on the order confirmation that is emailed to you once you have committed to purchasing an item.

All Bank Transfers should be made to:

BestpriceHotdeals Limited
Natwest Bank
Sort Code - 60-02-49
Account - 71258132

You should use your order number as the reference when making an online / bank trasnfer and email us with confirmation that this has been done so that we can look out for your payment.

Can I get a VAT invoice?

All our prices include VAT at the current rate and a full VAT invoice will be emailed to you upon receipt of your order. These are emailed automatically as a PDF file for which you will need adobe to open it. Please retail this for your records.